Shipping policy
Rose — Shipping Policy
Processing time
In-stock orders are processed within 1–3 business days. Once dispatched, you'll receive a confirmation email with your tracking details.
Pre-order items show an estimated dispatch date on the product page. We'll email you as soon as your order is on its way.
UK delivery
Standard delivery: 3–5 business days — from €4.95
Express delivery: 1–2 business days — from €9.95
Free standard delivery on orders over €150
Exact rates are calculated at checkout based on your address and order weight.
International shipping
We ship to selected international destinations. Delivery times and costs are calculated at checkout.
Europe: 5–10 business days
Rest of world: 7–14 business days
International orders may be subject to customs fees or import duties charged by the destination country. These are the responsibility of the recipient and are not included in your order total.
Tracking your order
You'll receive a tracking number by email once your order has been dispatched. If you haven't received it within 3 business days, please check your spam folder or email us at support.rosee@gmail.com.
Returns
We offer free returns within 30 days of delivery. Add the free returns option at checkout, or contact us and we'll help you through the process.
Need help?
Email us at support.rosee@gmail.com and we'll get back to you within 1–2 business days.